Terms and Conditions

Stain Lifters shall perform all work in a professional manner.

The customer shall provide unfettered access to the property to allow the technician to perform their work and advise of any potential hazards that may exist within the house or grounds prior to commencement of work.

SERVICE DELIVERY

Stain Lifters cannot guarantee that all stains will be removed upon cleaning or refinishing. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. Further, Stain Lifters cannot be responsible for any pre-existing condition that is not apparent upon visual inspection.

These conditions may include but are not limited to:

  • Fugitive dyes not properly set in manufacture or re-dyeing
  • Lounge suites that have water or solvent soluble coloured backing material
  • Carpet that has been over-stretched during laying or suffers from de-lamination
  • Carpet that has suffered sun-damage, making it fragile or affecting dye colour
  • The use of high alkaline cleaning solutions or other products that may un-set dyes in the fibres of the carpet or upholstery
  • Markers used on carpet, fabric backing or padding
  • Bodily fluids within mattresses
  • Ultaviolet light damage to carpets and upholstery

Stain Lifters will only warrant claims with respect to the workmanship of the services provided if the claim is reported within 14 days of completion of the work. In the event of a customer complaint, the customer undertakes to give Stain Lifters the opportunity to rectify all work.

SERVICE INFORMATION

Carpet Cleaning

The customer agrees that they have been informed that there are various types of fabric protection. The type used by Stain Lifters could best be described as a stain release.

This means that on each type of carpet or fabric its reaction is slightly different. Our product is not designed so that water beads up on the carpet, rather the stain that is caused by any spillage is released from the carpet.

Should the spillage or stain be a caustic, acid or dye, then this could impair the effectiveness of the product and the results cannot be guaranteed. Any guarantee on the application of the product is limited to attempting to remove the stain and re-applying the product to the affected area.

Prices are subject to a maximum room size of 13 square metres. Prices are subject to the condition of the carpet. Difficult stains may incur an additional charge.

Upholstery

Pricing is subject to the number and size of seats and the condition of the upholstery. Maximum width of a seating position is 80cm. A seating position wider than 80cm will incur an additional charge. Additional charges may apply for recliners, ottomans and chaises

Tile & Grout Cleaning

Stain Lifters cannot be held responsible for any unforeseen adverse conditions relating to the cleaning of the tiles and grout. This includes but is not limited to:

  • Loose, scratched, or chipped tiles
  • Loose, cracked, or missing grout
  • UV fading or damage
  • Stains within or on the tiles & grout

Concrete Cleaning

Stain Lifters cannot guarantee that all stains will be removed upon cleaning. Rust, welding marks, acid scarring and stains derived from oil may be permanent and may not be removed further.

In some instances a quote will be supplied whereby the customer has measured and supplied their estimate of the size of the concrete to be cleaned without a Stain Lifter estimator measuring the job. We reserve the right to alter the quote if it is found after measurement the area of concrete to be cleaned is larger than estimated by the client.

Pest Control

Important Information Concerning Your Pest Management Program.

1. Health and Safety Precautions to be observed during and after pest management treatment
A. You must advise us of any pets or of any personal or family/staff allergies, or other health concerns.

B. Any persons who may be particularly sensitive, or who may suffer from allergic reactions, should, as a matter of precaution remain out of the premises for a period twenty—four (24) hours and not return until after the premises have been fully ventilated for a period of at least four (4) hours after the treatment.

C. Should you suspect anyone has come into contact with a treated area and has been affected in any way contact the poisons information centre on 13 11 26.

D. You must cover all food items and all food utensils prior to a treatment, as directed.

E. You must remove or protect any people, animal, birds or fish during the treatment period. All pets/animals should be kept away from treated areas until dry and any odour has cleared.

F. You must avoid contact with treated surfaces until the insecticide has dried. This could take three (3) to twenty four (24) hours in some cases.

G. On external treatments close all doors and windows during the treatment and keep close until the odour has cleared, as per the re—entry precautions listed in 1B. This is done to avoid any odour entering the building.

H. When gaining access to or working in the roof void and/or subfloor areas, overalls and gloves and a respirator should be worn to avoid contact with any insecticidal product. The overalls and gloves should be washed immediately and separate from other washing or disposed of as soon as possible.

I. You must observe any verbal advice provided by our firm or our licensed technician at the time of treatment.

J. Where treatment areas are deemed to be unsafe by our licensed technician at the time of treatment, or where concerns exist around the electricity at the premises, treatments may not be able to be completed, where a treatment has commenced, but is unable to be completed due to a hazard or safety issue on the property, any incurred cost may be payable to Stain Lifters.

2. Guarantee of Our Works

A. In the event the pests treated under this Pest Control Advise return within 2 months of the treatment date Stain Lifters will return, at no charge to the Customer, to apply the required treatment to eradicate the pests.

B. Non—payment of the full amount of the invoice will void this guarantee.

4. Treatment Details

A. Whilst every care is taken Stain Lifters will not be held liable should staining of timbers, fabrics, wall coverings, floor coverings or any other articles occur.

B. This pest treatment will be rendered ineffective if the recommended Health and Safety Precautions are not followed or by making building and/or landscaping alterations, or by the introduction of conducive or infested items or materials.

C. No responsibility can be accepted, nor warranty expressed or implied, for any damage consequential losses that may occur as the result of past, current or future pest activity.

D. The treatment only applies to the pest species named overleaf on this Pest Control Advice. This Program does not provide for a pest management program against untreated pest.

5. Termites and Other Timber Pest

A. This Program does not cover treatment for, or inspection for termites (white ants) or any other timber pest.

6. Disclaimer of Liability to Third Parties

This pest management Program is provided solely for the benefit of the client named on the Pest Control Advise (PCA) at the treatment address nominated on the PCA. No liability or responsibility whatsoever, in contract or tort, is accepted to any third party who may rely on the proposal, quotation and/or treatment wholly or in part. Any third party acting or relying upon this proposal/quotation and/or treatment does at their own risk.

Payment Methods

Payment is due on completion of works. We accept all major credit cards and debit cards which will incur a 1.9% surcharge. Cash payments are accepted.

In the event that payment is not made according to our payment terms and we take action to recover the debt, then you, the client, shall be liable for all costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

If payment is made by Credit Card and the transaction cannot be completed for any reason, then payment will be ‘On Account’ per the Terms and Conditions of the Invoice.

Cheques will only be accepted where an account has been set up prior to the job.

If an account has been set up and payment is not made by the due date, or payment is dishonoured or otherwise, Stain Lifters reserves the right to charge a reasonable Administration Fee, in addition to all other costs associated with recovering the debt including, but not limited to, legal costs and debt recovery costs.

Cancellation Fees and Surcharges

Unless otherwise stated Stain Lifters reserves the right to charge customers a cancellation fee of minimum $90 if less than 24 hours notice is not given for the cancellation of the booking.

Surcharges may be charged on jobs booked for weekends, after hours or public holidays; in multi level apartment blocks or when more than one operator is required.

It is the responsibility of the client, to organise parking for the technician. Accordingly, any costs for parking will be added to the invoice along with a surcharge if parking is not available within a short distance.24